We try our very best to offer a personalised support service for all by proactively seeking suggestions and feedback from both clients and supporters of Moving On. 

Making a complaint

If you have a complaint, you have the right to report it. An example of a complaint could be about the support you are receiving, or about your tenancy. No matter the issue, we take all complaints very seriously. 

“Communication between staff at Moving On has always been very good. Emails and telephone calls are replied to promptly and amicably

Ways to report a complaint

You can report a complaint by speaking with your worker. The member of staff will then raise the complaint on your behalf. If, for example, the complaint is about your worker, or you prefer to raise your complaint in another way, you can do so by addressing the complaint to the attention of 'the manager'.  

For alternate methods of raising a complaint, please see below: 

Email: [email protected] 

Telephone: 0191 383 1559

Letter: Moving On Durham, Forster Business Centre, Finchale Road, Framwellgate Moor, DH1 5HL