Supporting People

We work alongside homeless young people to help them rebuild their lives, with 'a new home and a fresh start'. 

Our Support Team are not Housing Professionals they are Youth Workers, using strength-based practice to build skills, resilience and confidence so our young people can live sustainably and independently. 

We know what support is needed to leave homelessness behind for good. We use the experience of our users to shape the services we provide. 



Supporting Landlords

Moving On Lettings provides both supported and social lettings services, with over 10 years of experience working with established, investment and individual landlords. 

Our professional Housing Management team work in a unique way to support our Landlords, specialising in property management in disadvantaged communities across County Durham. 

Our award winning 'transitional support service' helps tenants successfully move beyond supported accommodation, building strong relationships between tenants and Landlords. 



Supporting Communities

We are passionate about our strong relationships with Durham County Council, our local Foodbanks, Police, Social Services and providers of complementary support - we know how to get the best of help for our vulnerable clients. 

We believe strongly that through working to support disadvantaged communities, we can create a movement of change in County Durham to break the cycle of youth homelessness. 


Our Services

IAG - Information, Advice and Guidance

This service offers:

 Advice if you are homeless or at risk of facing homelessness. If you are homeless right now, please click here for the County Durham Housing Solutions telephone number

 Advice around the realities of leaving home, rights and responsibilities of being a tenant, advocacy, benefit options and types of tenancies available. For a copy of our Reality Check brochure, please click here

 We operate in 25 different locations across County Durham. For a copy of our IAG timetable, please click here

 We do not provide emergency accommodation, but we can signpost you to other agencies who do



Supported Accommodation

After you have spoken with our IAG team / Local Authority, if appropriate, they may refer you to our Moving On Housing service. This service offers: 

 Supported accommodation for up to one year

 Individual support to grow your ability to successfully live independently in the community

 Partnership with additional support agencies and services to ensure you get the help you need to realise your potential and live independently



Move On

Once you have completed your support programme from Moving On Housing and are now deemed able to live in the community successfully, we will support you to move into permanent accommodation. 

This service offers: 

 Move on into 'follow-on' accommodation with housing providers led by you, with our support

 Options for move on into alternative 'Moving On' properties, through our lettings service, Moving On Lettings

 Staying put in your Moving On property, with a priority for young people leaving care and recent young parents to be able to stay in their home, if they wish to


Property Management

Lettings team

Our Lettings team provide: 

 Friendly and professional advice with an extensive knowledge of County Durham, with flexibility of tenure across supported accommodation and social lettings services

 A personalised approach to suit each individual landlords' requirements always delivered in consultation

 A listening ear. We value customer feedback as it allows us to continue to develop innovative ways of working to benefit both the landlord and the tenant in disadvantaged communities across County Durham



Maintenance

Moving On Durham have their very own maintenance team working across the whole of County Durham. This service offers: 

 This package is available to all landlords as an add on package

 The package includes carrying out both emergency and planned work

 Allow us to schedule your property maintenance ensuring you spend your free time more wisely